Refund policy

We know that after-sales support is one of the biggest concerns when you buy from an independent website. International returns can cost more than the product itself, so we do not want to place unnecessary barriers in front of a customer who has received a clearly damaged, deformed, defective, missing, or incorrect item.

Nothing in this policy limits mandatory consumer rights that apply to an order.

Problems reported within 7 calendar days

If an item arrives damaged, deformed, defective, missing, or different from what you ordered, use our contact form within 7 calendar days after the carrier marks the parcel as delivered.

Please provide your order number, photos of the parcel as it arrived, and clear photos showing the problem. Once we can verify the problem from these materials, you may choose either a free replacement of the affected item or a full refund of the amount paid for the affected item.

When the photos clearly show the problem, we will not require you to pay to return the item to China before we begin resolving the case. If we determine that a return is necessary, we will cover the reasonable return shipping cost for a damaged, defective, missing, or incorrect item.

Problems reported from day 8 through day 14

If you contact us from the eighth through the fourteenth calendar day after delivery, we will provide a partial refund based on how seriously the problem affects the item. The percentage is calculated using the amount paid for the affected item.

• Minor cosmetic flaw that does not affect normal use: 10%.
• Visible cosmetic damage that affects display quality: 20%.
• Functional problem while the item remains usable: 30%.
• Serious damage or a missing important component that materially reduces the item’s value: 50%.

If applicable consumer law requires a replacement, full refund, or stronger remedy, we will respect those legal rights.

Change-of-mind requests and exclusions

Unless mandatory consumer law requires otherwise, we do not accept a return or refund because you changed your mind, no longer like or need the item, selected an unsuitable clothing size, or received the shipment later than expected. Custom or clearly personalised items, paid preorders, opened items, incomplete items, and items that are no longer in resalable condition are not eligible for an ordinary change-of-mind return.

These exclusions do not remove applicable protection for items that arrive damaged, deformed, defective, missing, or incorrect.

Refund timing

An approved refund is initiated to the original payment method after the required review or, when a return is required, after the returned item has been received and inspected. Banks and payment providers may need additional time to display the refund, and we do not promise a fixed bank-posting time.

Preorders

A paid preorder cannot be cancelled, transferred, or refunded because of a change of mind. If the supplier or creator cannot produce or deliver it, we will cancel the preorder and issue a full refund. This preorder rule does not limit mandatory rights for faulty or incorrectly supplied goods.

How we protect this policy

We begin by trusting customers who contact us with a genuine problem. If a manual review identifies a clear pattern of abuse, such as repeated claims that cannot be reconciled with order records, shipping information, or the evidence provided, we may decline future orders from that account.

We will not make this decision because of one damaged order, one reasonable refund request, or one negative review. Declining future service will not cancel a valid remedy for an existing order and will not limit mandatory consumer rights.

European Union withdrawal right

Eligible EU consumers have a 14-day statutory withdrawal period from the day they receive the goods. We will reimburse you without undue delay and no later than 14 days after you notify us of your withdrawal. Unless we offered to collect the goods, we may withhold reimbursement, where permitted by law, until we receive the goods or you provide proof that you sent them back, whichever comes first.

The refund covers all payments we received from you, including, where applicable, the original delivery cost at the least expensive standard rate we offered. If you chose a more expensive delivery option, we do not have to reimburse the extra cost.

Unless we offer to collect the goods, you must send them back within 14 days after you notify us of your withdrawal. You pay the direct cost of returning the goods only if we told you before you placed your order that you would pay it and we did not agree to cover it.

Custom or clearly personalised items are excluded where the law permits.