Returns and Refunds

We want your order to arrive as described and in good condition. The information below explains how to ask for help with a return, replacement, or refund.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Include your order number, a description of the issue, and clear photos when available. We will review the request and explain the available remedy, which may include a replacement or refund where appropriate.

Change-of-mind requests

Contact us before sending an item back. Eligibility can depend on the product, its condition, whether it was customized, and the consumer rights that apply to your order. Items should be unused, with their original packaging and accessories, unless the issue could only be discovered after opening or using the item.

Do not send a return until we provide instructions and the correct return address. Return shipping for an eligible change-of-mind request may be the customer's responsibility unless we state otherwise.

How to request help

Use our contact page and include your order number, the reason for the request, and any supporting photos. We will review the information and send the next steps, including return instructions when an item needs to be sent back.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to show the refund after it has been issued.

Nothing on this page limits any mandatory rights available under applicable consumer law.